CLAIMPROOF SUPPORT

Frequently Asked Questions

Find quick answers about ClaimProof reports, credits, billing, uploads, AI-assisted analysis, weather and code information, organization accounts, security, and support.

30 questions shown

Getting Started

What is ClaimProof?

Getting Started

Who is ClaimProof designed for?

Getting Started

What is the difference between a Claim Package and a Roof Report?

Credits & Billing

What does one report credit cover?

Credits & Billing

When is a credit used?

Credits & Billing

What payment methods can I use?

Credits & Billing

Does ClaimProof save my payment method?

Credits & Billing

Where can I see my billing history?

Credits & Billing

Can I print or save a receipt?

Reports & Files

What kinds of files can I upload?

Reports & Files

Can ClaimProof analyze photos from an inspection?

Reports & Files

Can ClaimProof read insurance documents?

Reports & Files

Can I reopen a report later?

Reports & Files

Can I delete previous claims or files?

Weather & Code

Does ClaimProof provide weather information?

Weather & Code

Does ClaimProof provide building-code information?

Weather & Code

Does ClaimProof guarantee that weather or code data is complete?

AI & Accuracy

Does ClaimProof use artificial intelligence?

AI & Accuracy

Is AI-generated information always correct?

Insurance Claims

Does ClaimProof guarantee that an insurance claim will be approved?

Insurance Claims

Is ClaimProof an insurance company or public adjuster?

Insurance Claims

Can I send a ClaimProof report to a homeowner or insurance company?

Accounts & Teams

Can multiple people from my company use ClaimProof?

Accounts & Teams

Can my company administrator add or remove users?

Accounts & Teams

Are credits shared by everyone in my company?

Security & Privacy

How does ClaimProof protect my information?

Security & Privacy

Does ClaimProof sell my information?

Security & Privacy

Where can I read the Privacy Policy?

Support

How do I contact ClaimProof?

Support

How can I suggest a new feature?

Still need help?

Send ClaimProof a message or submit an idea for a feature or workflow improvement.